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OAKO Denmark Heigh - Adjustable desks

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WARRANTY ON METAL FRAMES AND ALL ELECTRICAL COMPONENTS

We guarantee that the steel frameset, including motors, are free from defects in design, material, and workmanship when purchased. In case you do receive a product with a faulty metal frame or electrical component, as stated above, we will repair or replace the order free of charge.

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METAL FRAME WARRANTY

The warranty is applicable for five (5) years for the frame. 

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MOTOR AND THE ELECTRICAL COMPONENTS WARRANTY

The warranty is applicable for two (2) years for the motors and the electrical components.

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The warranty is not applicable in the following cases:

 

• Faults caused by inadequate installation and/or use.

• All products modified or repaired by the user or a third party other than OAKO Denmark.

• Normal use damages and scratches.

• Damage caused by extensive weight used on the electric desk (over 160 kg).

• Damage caused during a relocation (move) of the adjustable desk.
  
  * Please note that the warranty is only applicable to the original purchaser with proof of purchase and it is not transferable. These terms and conditions are not valid for B2B partners - contact info@oakodenmark.dk for B2B terms and conditions.

 

 

WARRANTY ON THE OAK SURFACE

The oak surface (dark/medium/light) comes with one (1) year warranty.

Our tops are made from oak wood and with that comes certain irregularities like knots or different wood grains. These knots and changed wood grains differ from one wood slab to another and these are a few of the many traits that give our wood its uniqueness. Therefore, the warranty does not apply to the wood grain but is limited to the defect in material and in workmanship. Material and workmanship defects include cracks on the usable surface that can affect the surface’s integrity and the clear separation of wood planks at the seams of the usable surface. It’s important to note that wood is a living material that does not stay still during its lifetime. It is possible that small irregularities appear under the surface or on the sides because of temperature changes or sun exposure. 

 

We fill the holes and cracks that could have an impact on the durability of your work surface to ensure it stays flat and stable over time. However, for ecological reasons, we do not fill shallow cracks or holes that don’t have such an impact. We fill in the holes or cracks under the worksurface that could have an impact on the durability, but we do not process the wood paste that is not visual while working on the desk to avoid wasting materials. 

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At the reception of our product, it’s your responsibility to inspect the usable surface of the wooden top for defects in material and workmanship. The surface will be deemed clear of any defects if no issues are revealed by your inspection 5 days after you received the tabletop. Afterward, any minor cracks or irregularities are deemed to be resulting from the natural movement of the wood.    

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If the solid wood surface must be changed and OAKO Denmark no longer has the surface color available in the stock, we reserve the right to replace the wood top with another surface with equal worth. The final decision under any circumstances will be negotiated with the client.   

 

Please note that oak wood is subject to:

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• Variations in the wood grain (as mentioned above) and dye.

• A slight change of color over time.

• Minor cracks and irregularities due to normal wood movement.

• Slight bending, if the room temperature the surface is placed in is subject to variations of temperature and/or humidity.

• Scratches if a sharp object is used on the surface of the table, without any protective intermediary surface.

 

 

WARRANTY FOR B2B CUSTOMERS

For B2B customers the warranty policy stated above applies only to one (1) year.

Please contact OAKO Denmark to specify terms and conditions for business customers.